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Refund Policy

At Dove Transport, A NEMT Company, LLC, we are committed to providing reliable and professional transportation services. This Refund Policy outlines the terms under which refunds may be issued for payments made for our services.

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1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Not Rendered: If we are unable to provide scheduled transportation due to a fault on our part (e.g., vehicle breakdown or staff error), and a suitable reschedule is not possible.

  • Advance Cancellations: If you cancel a scheduled ride at least 24 hours in advance of the pickup time.

  • Duplicate Payment: If a client is mistakenly charged more than once for the same service.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Late or Same-Day Cancellations: Rides canceled less than 24 hours in advance may not be eligible for a refund.

  • No-Shows: If the client is not present at the scheduled pickup location without prior notice.

  • Client-Initiated Delays: If services cannot be rendered due to delays or issues caused by the client.

3. How to Request a Refund

To request a refund, please contact us within 7 days of the scheduled service. Provide the following details:

  • Full name

  • Date and time of the scheduled ride

  • Reason for the refund request

  • Proof of payment (if applicable)

You can contact us at:
📧 Contact@DoveTransportNEMT.com
📞 864-300-0383

4. Processing Time

Approved refunds will be processed within 7–10 business days. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.

5. Third-Party Payers

If transportation is covered by a third-party payer, you may not be eligible for a refund directly from Dove Transport. In such cases, please consult with the appropriate payer regarding their policies.

6. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact:

Dove Transport, A NEMT Company, LLC
📧 Contact@DoveTransportNEMT.com
📞 864-300-0383

 

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